Sonder — The Leo

Very Poor
Traveller Type: young couple
  : This was the worst experience I have had while booking a vacation. I booked about a month in advance, and the day before my vacation, I got an email saying Sonder had cancelled my reservation. They stated they only accept reservations they’re confident won’t violate house rules. I got this email minutes after submitting my photo (a required process for check in and key retrieval). I have been trying to contact them for a week and a half, and each associate tells me a different thing. Some offer reasons why it was cancelled, and others say they aren’t allowed to say why it was cancelled. I was told management would contact me within 48 hours, and it has now been 10 days and I have heard nothing. I have tried to assume the best in the company, but knowing my reservation was only cancelled after they saw my appearance, especially being a person of color, is very telling.

Fair
Traveller Type: young couple
  : room was spacious and enjoyed the rooftop.
  : property was surrounded by homeless tents. had to be careful where you walked parking gate was broken which made it inconvenient.

Pleasant
Traveller Type: review category business travellers
  : Had kitchen and associated amenities, which was good with two small kids.
  : Air condition units didn't work well. Couldn't get it below 80 degrees the entire time. Floors were dirty. Otherwise room was clean. Location was pretty good, except lots of homeless around the area which seems like general problem downtown.

Wonderful
Traveller Type: review category business travellers
  : it was comfortable and clean
  : torn sheets