Woodspring Suites Pensacola Northeast

Very Poor
Traveller Type: young couple
  : Nice hotel manager! We were only there for about 15 minutes before asking for a refund. She was helpful and understanding fortunately. I’ve never had an experience like this at a hotel and she made it quick and easy for us to get back on the road and look for somewhere else to stay. Very satisfied with how she handled the situation.
  : Unfortunately It was exceptionally dirty. I can handle a rogue stranger hair here and there but it being an extended stay, it needed a little attention. The floors weren’t even vacuumed, there were hairballs and dust bunnies and literal crumbs that stick to your feet all over the entire floor, as well as the towels were clearly dirtied where someone had used them and they were folded back up for us to use! Thankfully we did not. You could tell they had been used as besides being dirty they were stiff with soapscum. These are only a few things immediately noticeable upon arrival.

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : Yes ! Everything. The room smelled like cigarettes, it was super dirty un sanitary everywhere (especially the restroom)I was completely disappointed And disgusted with this room .

Disappointing
Traveller Type: young couple

Fair
Traveller Type: group
  : No breakfast but good to have a small kitchen. Location was good
  : Full of drugs addicts. Strange things happen in the parking lot during the night, seems like some sell drugs. The entire place small like weeds , very unpleasant. Call the police please!!!

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Customer service
  : Bed frames

Fair
Traveller Type: family with young children
  : Friendly staff
  : Lack of cleaning

Very Poor
Traveller Type: solo traveller

Good
Traveller Type: solo traveller

Poor
Traveller Type: young couple
  : Outside was nice and the staff especially Christina was nice.
  : While the customer service was good and Christina was lovely, the room was a complete disappointment. The room not clean, overpriced, hotel inconvenient to get in/out of, shower curtain and tub filthy, comforter had a large stain, bathroom door falling apart. The tv was not working - we connected it correctly to work. Refrigerator rusty, microwave dirty, and top of refrigerator and microwave extremely dusty. We purchased Clorox cleaner, wipes, a cleaning brush, towels, shower curtain liner, comforter and sheets so we could feel clean and comfortable in room. We are leaving this room much cleaner than what we found it. It was a holiday weekend so couldn’t find another place. Worst experience I’ve had but we made the best of it.