Surfboard

Disappointing
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : BAIT AND SWITCHWe thought we were renting the 'surfboard' but when we arrived the apt. was not ready. We were taken to another place that was small and filthy. Cockroaches on the floor and in the drawers, no towels, no soap, nothing but scum. I finally asked for a broom. Hair and scum in the bathroom drawers and pee and dirt around the toilet. Look at the pictures attached and you will see for yourself. I am asking for a refund.

Very Poor
Traveller Type: young couple
  : When we arrived the unit was unlocked. We walked in and saw that the bed was unmade and there were dirty towels everywhere. We called editha (the host) who didn’t pick up immediately so we were scared that this wasn’t the correct unit. Eventually she came over and have us the correct code (which was different that the original code that she gave). She said that another lady was going to come the next day to clean up but that lady never arrived. The unit didn’t have a/c as was advertised as having. There were roaches everywhere, one of which climbed onto my leg. The place was filthy with a leak in the bathroom, half painted rooms, dirty beat up chairs, and a huge hole in the door so bugs could fly in. There were also missing light bulbs on both lights. When my husband and I called Editha telling her about the problems and asking for a refund she called me mean and her fiancé hung up on my husband. We also took pictures of the guest book which had previous guest experiences all saying the same thing. Please don’t stay here. We surely wish that we hadn’t

Disappointing
Traveller Type: family with young children
  : huge
  : There is a cockroach

Very Poor
Traveller Type: review category business travellers
  : We asked for clean sheets and towels, which for a 2 weeks stay isn't much to ask. But the answer was "This is not a hotel". The stay was even divided in 2 bookings costing us double fee for cleaning, but no service was provided.

Very Good
Traveller Type: group

Very Poor
Traveller Type: review category business travellers
  : The IDEA that we would be able to stay for the day and keep items cool before our flight off the island. We selected the rental for A/C there was no A/C or ventilation.
  : Nothing! No A/C but A/C was advertised with A/C on Booking.comAlso not advertised was that it is a construction zone in progress inside.Also not advertised that the rental had no ventilation and is moldy due to poor construction.Also noted that the smoke alarms have been decommissioned and a very big safety item for anyone. No fire extinguisher 1/2 used bar of soap to use if one wanted to shower.Light bulbs missingSomeone’s insulin medicine open and left at the front door.Foot prints left on the ottomanTop of fridge had 1/8 dust and garbage on top.Bottom line… I work in the construction industry and have for 30 years. I can handle dust and debris. This place was filthy. I paid $600 dollars to get away from this place. I couldn’t bring myself to even sit on the couch. I feel the owner needs to finish the construction of their project and hire a professional cleaner. The pictures on booking don’t show the real picture. I have many and am happy to share if necessary. I feel that this was misrepresented. $600 might help finish the paint job.

Pleasant
Traveller Type: group
  : We didn’t need breakfast.
  : Location was hillside.

Very Poor
Traveller Type: group
  : location of property was good
  : I feel like it was a classic bait and switch situation. The day I phoned when I was in Hawaii, I was told that the property I booked was not available. The property was substituted for another one. The different property was in a basement suite. The inside was filthy (mold in tub and on shower curtain, dead insects and grime not swept up in bathroom, toilet filthy,dead insects and grime on fridge, even garbage can not emptied before our arrival, the outside was equally dirty with garbage bags piled up outside in driveway (9 bags). I can't imagine why we were charged a cleaning fee when the place was grotesquely filthy when we arrived. The number one complaint we had was the cleanliness and I don't review this lightly. This is the first time in all of my travels with booking.com that I have given a negative review and that is a lot of properties in many varied locations.

Good
Traveller Type: young couple
  : There was no breakfast. The location was nice.
  : The house smelled musty. Although the bed was comfortable the bedroom smelled like mold. The tub and shower curtain were dirty so I cleaned the tub and bought a new shower curtain.