Express Inn & Suites Eugene

Wonderful
Traveller Type: solo traveller

Disappointing
Traveller Type: solo traveller
  : I like that the area was quiet, there was a 711, and some places to eat within walking distance.
  : I travel 5 to 8 times in the year for pleasure and work - I never leave bad reviews unless the experience was bad, which it was for this case. From my arrival, there was no one in the desk/office, I had to call a number and ring a bell while waiting outside for over 5 minutes until someone showed up. They assisted me to check in through a little window, not even opened the office. The hotel room was dusty, the desk, the chair and sofa were stained from various things, the AC was also super dusty, there was a weird smell in the room, the bathroom was ok except for the towels with black/brown stains, and the floor and corners were dusty as well. The staff didn't provide any new towels during my staff except 1 hour before I had to leave the room. Also, no staff came to pick up any of my garbage during all 4 days that I stayed. The bed covers were also dirty, stained, and smelled funky. As I was about to leave on Saturday morning, another staff member or manager knocked very loud in my door as I was wrapping up to get all my things by 11 am - I left the room at 11:05 am and the staff member was yelling in a very rude tone that "you have to leave, you can't stay here any longer." Also, when returning the keys, nobody was in the office, I called, I rang the bell and waited, then my Uber driver arrived, so I left the keys through the side window.

Very Poor
Traveller Type: young couple
  : I didn't like nothing about it at all the staff all was rude and dispectful didn't try to help there was drug sells going on in the parklot
  : They wouldn't let me stay cause my partner didn't have ID with use and so they would let me stay and the still charged me for the room

Very Poor
Traveller Type: family with young children