InTown Suites Extended Stay Chesapeake VA - Greenbrier Road

Very Good
Traveller Type: Solo Traveler
  : The price.
  : Na

Wonderful
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Family with Young Children
  : InTown canceled our reservation even though I followed the directions from Booking.com to contact the property. I tried calling and I messaging (more than once) to let them know our flight came in at 10pm, past the time of check-in and I was concerned about getting in. They never responded. When we arrived at 11:30pm we were locked out, had to find a different place to stay, and the next day we were told they cancelled our reservation because we didn't show up during check-in. They said that they never saw my communication through booking.com. Now Booking.com nor InTown Suites will take responsibility. I've tried talking to customer service through Booking and I was given an email to submit my situation. The email doesn't work. As a backup we had to stay at Sleep Inn. Again, I went through Booking to reserve our stay. Booking is charging me more than what Sleep Inn has printed on my receipt. I've gotten no response when I message customer service about this. I will never use Booking.com again.

Fair
Traveller Type: Solo Traveler
  : Not to many cons.
  : The picture online should be considered false advertisement. The room was so small,it reminded of a jail cell.