Carlsbad Suites

Disappointing
Traveller Type: solo traveller
  : The staff was friendly and helpful but I needed help that I shouldn't have needed. Things didn't work on the room. The microwave was broken. The stove was almost impossible to turn on and one burner was broken. More kitchen supplies were needed. The phone was unplugged behind a very heavy dresser. I was there 2 nights and one night I was awoken at 4am by a person blasting the radio while singing and using something to tap with it. That's when I found out the phone was unplugged because I couldn't call the front desk. The next night it happened again at 2am. I called front desk and 30 minutes later it stopped. Room was pretty clean but carpets in room and hall are so dirty they could be replaced. The bathtub needed work too. The staff was extremely friendly so I had no issues with them but the other issues I had to deal with made for a very mediocre stay.
  : Old dirty tub, broken micro and stove top. Very noisy neighbors at 2am and 4 am. I was only there 2 nights. The maintenance guy replaced my microwave and got my phone plugged in but couldn't be done until next day so one of the two nights I was there I didn't have these. Also carpets really dirty.

Very Poor
Traveller Type: family with young children
  : Location/ nice kitchen
  : Dirty floors, dirty bedding, gave one towel for the 3 of us to use, cockroaches in the bathroom, door key cards had to be reset everyday, no availability for personal laundry, swing pool was empty and green, remote for tv didn’t work, had to go to 4 different people for towels, had to buy my own