Extended Stay America Suites - Houston - Sugar Land

Pleasant
Traveller Type: review category business travellers

Very Poor
Traveller Type: family with young children
  : Not good room ,not clean , lights are not working

Good
Traveller Type: review category business travellers
  : The location
  : The bathtub was peeling, the tv in the room didn’t work and it had a stale smell

Very Poor
Traveller Type: young couple
  : Staff friendly
  : Didn't have dishes or pots and pans. Washing machine didn't work ROACHES!

Very Poor
Traveller Type: family with young children
  : The refrigerator, microwave and stove were clean. The linens were clean. The bed was comfortable. The air-conditioning worked. The elevator was always available. There were rolling carts for luggage. The hallways were quiet. The rooms were quiet. I think it was the cruel sound of despair.
  : Front desk staff was not friendly and didn't give much information. The hallway carpets reeked of pet urine. The place is old and rundown. The pool was cloudy and and NO ONE should swim in it. The "included breakfast" was coffee and hot water to make tea. Was told by the front desk when asked for a muffin or fruit that the shipment would arrive Wednesday (it was Sunday). The other hotel guests looked like FEMA had rescued them from some terrible disaster AND it looked like they have been living there for months. This is NOT a hotel. It looked like something in Haiti.

Poor
Traveller Type: review category business travellers
  : Nothing much to come back to this place
  : Old & damp, bathroom mirror keep falling down off the wall luckily didn’t crack, everything was broken & outdated in the room for price $ is not worthy, stale pastries are not to be served.

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : The women at the reception was the worst person I have ever met. She was extremely rude. So much so that I canceled my stay.

Very Good
Traveller Type: family with young children
  : It was roomy and had the kitchenette. 2 beds and a pullout couch. The price was great for 3 days. The staff was really friendly.
  : The elevator was a little noisy and the building was older but it was okay

Wonderful
Traveller Type: young couple
  : The staff were incredible and they went beyond especially the front desk attendant That check me in she was incredible
  : The only thing I didn't like was that the pool wasn't working I really was looking forward to it look like it hasn't been cleaned in weeks

Very Good
Traveller Type: family with young children