Extended Stay America Suites - Somerset - Franklin

Very Poor
Traveller Type: family with young children
  : I have essentially gained a new friend while staying here. My new friend is called White fleas.!!! because that’s all this hotel has from the hallways to damn near all of the rooms on the second floor as seen on the hallway I had to utilize their vacuum every day for four days while I was there from 2:19 to 239 and was supposed to change it again. The manager guy kept calling me nonstop since 10:20 AM to either make a payment to them before 11 or I would have to leave now as he knows that my room was supposed to change to the third floor because of the videos and pictures. I showed him he didn’t care he knew essentially what he had investing in this hotel and it is beyond disgusting.
  : This manager Indian short guy contacted the police even though I had a reservation before 11 and contacted the police after their fire drill. Their fire drill was at 11:50 AM until 1 o’clock and then he called me by 110 yelling at me over the phone saying what the hell is wrong with me I said excuse me who you talking to this man has no respect and no hospitality yet they have a white fleas and I’m sure bedbugs, I’m filing with my attorney and I’m in a hospital due to this infestation surrounding my neck, upper torso and private area! They do not clean their bathrooms. The upper area of their bathrooms was full of nothing but dirt mold and white fleas.