Sonder at La Villita

Wonderful
Traveller Type: family with young children
  : The rooms were very clean and the location was incredible.
  : The parking garage had lots of trash consistently.

Very Poor
Traveller Type: young couple
  : Breakfast wasn't available. We had HORRID coffee in our room and then went out to eat.
  : OUR CONDO WAS LOCATED ON THE 1ST FLOOR OF THE BUILDING. OUR PARKING SPACE WAS ON THE 7TH FLOOR. AFTER UNPACKING THE CAR, WE FOUND OUT THAT THE ELEVATOR WAS NOT WORKING!!! WE PACKED THE LUGGAGE INTO THE CAR AND DROVE DOWN TO THE STREET LEVEL, UNPACKED THE CAR, DROVE BACK TO THE PARKING SPOT & WALKED DOWN BACK TO THE 1ST FLOOR!!! I'M SCHEDULED FOR FOOT SURGERY NEXT WEEK & MY FEET HURT TERRIBLY!! WHY WASN'T I INFORMED ABOUT THE ELEVATOR SITUATION??? ALSO, THERE WERE BUGS IN THE ROOM!!

Very Good
Traveller Type: with friends
  : I liked the location of the property and how clean the room and facilities were.
  : I had a great concern that you couldn't get out of the lower stairwell without a key fob. This is a fire hazard that should be addressed immediately.

Good
Traveller Type: family with young children
  : Great distance to the Alamodome, excellent cafes and restaurants in the area. Loved the big kitchen and layout of the room. It was handy having a washer and dryer also.
  : The lifts were broken and I am disabled and have a three year old, so getting baggage up and down staircases from the carpark was a nightmare. There was no attempt to get it fixed whilst staying there. The room was extremely noisy as we were next to a busy road, so hard to get to sleep.

Pleasant
Traveller Type: review category business travellers
  : Security.
  : parking, refund policy.

Very Poor
Traveller Type: solo traveller

Poor
Traveller Type: young couple
  : The unit was clean and comfortable
  : The elevator was not working and we were not informed which was very inconvenient to go up and down the stairs and we both are seniors

Very Good
Traveller Type: review category business travellers
  : Apartment itself. Parking, Pool. Gym.

Good
Traveller Type: young couple
  : I liked the cleanliness of the room. I liked the expedient message replys when using the Sonder app whenever I had a question or needed something. I also like the fact that I didn't need to speak to anyone when checking in. I also liked Sonder's user-friendly app.
  : I disliked that the main elevator was out of order. Our room was on the second floor but we had to park on the 7th floor. Sonder sent an email on the 16th of May prior to us getting there which was nice of them letting us know ahead of time They said they were working on getting the main elevator fixed but during our entire stay of 3 days it was never fixed, we got there on the 18th. That's 6 days that it was out of order and it STILL wasn't fixed. So each time we left our room and returned we had to go up/down five flights of stairs. This became very tiring and annoying, especially after spending the entire day exploring the city. Another thing we did not like was the bed. It was really really firm and it even had areas where it was sunken in, which made it uncomfortable to sleep in. In our 3 days saying at Sonder I can't say I had a good night's sleep.

Very Poor
Traveller Type: young couple
  : Good location
  : Both elevators were not working; directions were extremely unclear; no television unless you had a special app...very disappointing