Umpqua Valley Hotel

Fair
Traveller Type: family with young children
  : The staff
  : On booking.com it advertised a pool and our autistic child was not able to play in the pool that I thought I was paying for. Staff did try to get me into the sister site that has the pool. But we were 4th on the list. I asked about a discount due to the false claims of said pool. Denied due to getting a discount from booking.com

Wonderful
Traveller Type: young couple
  : Everything. The breakfast, the bed was comfortable.

Very Poor
Traveller Type: young couple
  : Nothing
  : Within the hour of us being there we experienced a high as a kite front desk man, Dennys employee high as well, homeless people cooking meth in parking lot and yelling at each other. A broken back door that we were instructed to not close, a broken a/c unit and dirty bathroom. We stayed a total of about an hour there and we did not feel safe and we left. Drove down the road and slept in a rest stop which felt safer than this place.

Pleasant
Traveller Type: Senior Traveler
  : Location
  : It is not Ada friendly, but that was my fault, we paid for a joining rooms and the shower did not work in one

Pleasant
Traveller Type: family with young children
  : Once checked in, my family and I went into our room and my kids opened up the pull out sofa. When fully opened, the sheet on the mattress was covered in blood. I went down to the front desk to inform them of the situation and they offered us a new setup with conjoining rooms. The staff was very accomadating and helpful.
  : I did not appreciate finding blood in the hotel room.

Fair
Traveller Type: young couple
  : Overall it was okay. The breakfast was typical for other places we've stayed and the location allowed for easy access on/off the freeway.
  : The building (cleaning and a fresh coat of paint) and some of the interior needs some attention. The door to the room and the interior bathroom door should either be replaced or refurbished. We discovered later in the evening as we were readying for bed, there was no hand/face soap at the bathroom sink. We called the desk, around 9pm, but he couldn't do anything about it because he didn't have a key to the supply closet. He said he could get us another room which of course was too late. Fortunately I had brought a small hotel sized bar of soap. Later the next day they replaced the soap. The bathtub was clean, but worn with cracks. Again time to replace.