Hermitage Hotel Richmond Virginia

Very Good
Traveller Type: family with young children
  : The room was clean.
  : Elevator doesn’t work. The breakfast was not appetizing. Lobby has no air conditioning. I ask for soap and staff was not able to fine. The guest laundry room not working.

Poor
Traveller Type: young couple
  : My stay was absolutely awful I only stayed for a few hours when I got check into the room they had a man outside in the Hal way sleep with urine bags and smell of feces as I was nervous to even go inside of my room , the room wasn’t bad but to make matters worse as I was already stressed about this stange guying just laying out in the hall way I woke up to them telling me that the continental breakfast was not being served which is one of the reason I got the room I called to try and talk to somebody about my stay and they guy at the fromt desk was very very short with me told me somebody would call me back and that hasn’t happen I did t get an apology or anything. They should really work on this this was one of my worst stays ever

Very Poor
Traveller Type: family with young children
  : This hotel was so disgusting that I did not like to go for breakfast for both days. We brought food from outside tried to warm up in microwave when the power of the whole room went off.
  : The room main entrance lock was broken.The bathroom door was missing door knob and there was big hole instead. Bathroom shower was missing shower curtain and they did not provide us for first day because we checked in by 10pm and supplies room keys were unavailable. Next days I was provided with an utmost filthy ripped stainy curtain. See pictures attached.Room had no hangers to hang cloths instead there were big holes in walls where closet or shelves were suppose to be.The staff does not care for any guest.The wall has one painting hanging from one edge and other corner had a hole in wall.Elevator was out of order for elderly and disabled person.I travel alot and this was most disgusting and filthy hotel I ever stayed in.

Very Poor
Traveller Type: review category business travellers
  : There was nothing about this hotel that I liked. It was the worst experience of my life. The rooms was dirty I had to ask for another room. Paint was coming off the ceilings, The air conditioner half worked, there was a dirty tower in the room upon arrival. There was no night latch on the door it had been broken off. The hallway smelled of marijuana. I think the place is unsanitary and needs to be closed down. Have the building with bordered up. And the list goes on and on.
  : There was nothing I liked about this hotel. The very worst experience in my entire life. I was here for a convention unfortunately other hotels was booked.

Fair
Traveller Type: family with young children
  : Nothing
  : Old. Hot. Not too clean.

Very Poor
Traveller Type: review category business travellers
  : It’s old & boarded up. It has signs on door that says “unsafe living conditions”
  : Rooms dirty, stains, boarded up doors, no elevators

Poor
Traveller Type: solo traveller

Pleasant
Traveller Type: Business Traveler
  : The price was reasonable. The bed appeared to be clean and was comfortable.
  : Overall run-down appearance off-putting. Crusted spots on carpet. Bathroom faucet wasn't attached to countertop. When I picked up bedside credenza to slide closer to bed, my fingers came away with a disgusting sticky residue from the underside edges.

Very Poor
Traveller Type: Traveling as Couple
  : Part of the property has been condemned. Trying to sleep but there were screaming matches outside our window. And finally they charged me $50 deposit for incidentals that was supposed to be put back on our card, and 4 days later, it has not been.

Poor
Traveller Type: family with young children