TownePlace Suites Phoenix North

Fair
Traveller Type: group

Wonderful
Traveller Type: solo traveller
  : Housekeeping knocking on the door to clean at 0900 when checkout isn’t until 11 was disturbing.

Very Poor
Traveller Type:
  : Nothing.
  : No customer service. No compensation for lateness of room being cleaned, waited over 3 hours for No clean room. Check in time was 4 pm, at 7 pm still no suite clean. Wasn't going to stay when only 2 cleaning people were cleaning 40 + rooms near a frequent freeway for travelers coming and going. Rude grounds security guards and rude front desk person, Declan needed to mansplain how a room gets cleaned. Don't bother to stay there if you want quality.

Very Poor
Traveller Type: group
  : Nothing.
  : No customer service. No compensation for lateness of room being cleaned, waited over 3 hours for No clean room. Check in time was 4 pm, at 7 pm still no suite clean. Wasn't going to stay when only 2 cleaning people were cleaning 40 + rooms near a frequent freeway for travelers coming and going. Rude grounds security guards and rude front desk person, Declan needed to mansplain how a room gets cleaned. Don't bother to stay there if you want quality.

Good
Traveller Type: Family with Young Children
  : The spacious rooms and the air conditioning in each room! The kitchen was nice but we did not stay long enough to use it.
  : I stayed with my mom and small dog. When I reserved my room online, I did make sure to state that I was traveling with him. I expected, like many pet friendly establishments, that the pet fee would be added to the price given at my reservation. The website stated that there would be a $150.00 pet deposit expected at arrival, okay, acceptable. When I was given the amount for my stay online, there was no line item for the pet fee. I presumed that either the pet deposit was the fee or that the pet fee was already built into the price shown at my reservation. WAS I WRONG!! At check-in, turns out the pet fee had not been added and it was $125.00!!! This was in addition to the $150.00 pet deposit they take and keep for up to 7 days!!!! I have NEVER stayed at any establishment with a pet fee that high!! My dog is a daychsund mix, 15 lbs, very well behaved, house broken and very quiet. We only stayed one night. With the pet deposit, my dog's stay was more than the room reservation for two adults ($159.00)!! If traveling with my pet, I would probably not stay here again. It's just not budget wise.

Good
Traveller Type: family with young children
  : The spacious rooms and the air conditioning in each room! The kitchen was nice but we did not stay long enough to use it.
  : I stayed with my mom and small dog. When I reserved my room online, I did make sure to state that I was traveling with him. I expected, like many pet friendly establishments, that the pet fee would be added to the price given at my reservation. The website stated that there would be a $150.00 pet deposit expected at arrival, okay, acceptable. When I was given the amount for my stay online, there was no line item for the pet fee. I presumed that either the pet deposit was the fee or that the pet fee was already built into the price shown at my reservation. WAS I WRONG!! At check-in, turns out the pet fee had not been added and it was $125.00!!! This was in addition to the $150.00 pet deposit they take and keep for up to 7 days!!!! I have NEVER stayed at any establishment with a pet fee that high!! My dog is a daychsund mix, 15 lbs, very well behaved, house broken and very quiet. We only stayed one night. With the pet deposit, my dog's stay was more than the room reservation for two adults ($159.00)!! If traveling with my pet, I would probably not stay here again. It's just not budget wise.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: family with young children