Sonder — The Pythian

Good
Traveller Type: group
  : Spacious condo. Perfect size for four people. Close to Amtrak.
  : Wi-fi was unreliable/non-existent. Only one sofa for four people to use in living area. 2 packets of coffee/creamer provided for the entire week (for 4 people).

Good
Traveller Type: young couple
  : Large apartment in good location. Pool on roof was very nice
  : Promise to respond in 72 hours or less, Access to chat in 2 hours or less. Notice of NO luggage storage available 24 hours before departure. No response ever to our noise complaint due to proximity to many HVAC exterior roof units [50 decibels]

Very Poor
Traveller Type: young couple
  : Location
  : Pictures were deceiving. Bathroom was absolute fifth. Old, stale, dirty towels left in the bathroom upon arrival, walls were absolutely filthy in bathroom. Bathroom felt so dirty and unsanitary it made us super uncomfortable.The property allowed you to hear everything. Woken up numerous times in night to people fighting in hallways.

Pleasant
Traveller Type: young couple
  : high ceilings and large windows .
  : unfortunately refrigerator was not working when we arrived. took more than 24 hours to resolve. had to pack up & move to a different building. staff that ultimately resolved issue were very good. our initial contact re problem the night we arrived was not responsive

Good
Traveller Type: young couple
  : The location was great because it was in a quieter area but still close enough to walk to French Quarter
  : The downstairs sink was cracked and leaking and the downstairs toilet was also leaking.

Poor
Traveller Type: with friends
  : location was good for us. we have been a few times to New Orleans and the location worked well for us.
  : we had some issues from the start. our flights were moved and we lost a day and a half and as soon as this happened I reached out to see what our options were. I honestly feel as if the representatives I spoke with did not try to help me try to move my dates around. I felt as I was getting passed around to different representatives and know one wanted to help me. we didn’t have water for 19 hours of our stay. so being there for 2.5 days to not have water for one of them was very disappointing. was told multiple times that someone would bring some water to our room in 1-2 hours well the first time I asked was 8 am and didn’t get any bottled water til 5 pm.

Good
Traveller Type: family with young children
  : It was a good location for our needs and a very spacious property. The beds were comfortable. The kitchen had dishes/utensils/small appliances. Some coffee/tea were provided. It was convenient to have a washer and dryer but be sure to bring your own laundry detergent.
  : It was hard to get a good sense of the apartment from the pictures. It was 2 floors with the bedrooms and one full bathroom on the 2nd floor and the other full bathroom on the first floor. One of the bedrooms was a loft that was open to the living room. The walls looked like they could use a paint refresh with lots of visible scuff marks, holes where pictures might have been, etc. Also, while the closets were plenty big, there were no dressers or usable shelves to unpack clothes in the bedrooms. There was nothing wrong with the apartment, and I would potentially stay there again, but these small things surprised me for a listing that was so highly rated.

Good
Traveller Type: young couple
  : Location was nice, close to all attractions.
  : Shower pressure was non existent.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller
  : LOVED: price; location; design; large one bedroom unit.
  : DID NOT LIKE: the checking in process through the Sonder App. While the app is great, some guests/older guests may need an easier alternative (like email) to send their information or documentation for verification.