Sonder — Grove 27

Pleasant
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Just the area was convenient to go back in forward to beach and American Airlines center
  : The property elevators was broken from the time I had arrived at the unit I’m a handicap person with a back brace and was forced to walk up 5 flights of stairs for over two days due to elevator kept going out with 4 kids and spouse to help or even use a chair to accommodate There wasn’t any cleaning supplies in unit to clean unit so we had to go buy our own plus laundry detergent no TVs no place to put your clothes while unpacking Couldn’t pay for early check in or late check out Just wasn’t accommodating at all under no circumstances Now I travel a lot and use Airbnb’s a lot for work and traveling in general But this particular unit I found on booking.com was just terrible and it was my first time using that app But I can say I’m not again if this is the type of customer Service that’s offer I’ve never experienced nothing as such in my time of traveling I don’t recommend this unit if u are traveling with a family and things go wrong with unit or elevator and no one accommodate my week in Miami was great but the apartment unit and building was on a scale from a -1 the service is terrible there is literally no one there to help you and no Concierge on the premises besides an app and I don’t like that at all

Very Good
Traveller Type: family with young children
  : Security was amazing and it was comfortable
  : Needed paint job throughout the apartment

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: review category business travellers
  : Very clean and comfortable

Wonderful
Traveller Type: group

Disappointing
Traveller Type: young couple
  : Full kitchen and washer and dryer in the space.
  : The initial experience of the shower rod falling down while taking a shower causing me to almost slip was extremely dangerous and upsetting

Fair
Traveller Type: young couple
  : Las zonas compartidas no estaban tan limpias

Good
Traveller Type: review category business travellers
  : There were a lot of things wrong when we got there but the staff was very supportive and fixed things as best as possible

Pleasant
Traveller Type: with friends
  : Good space , very clean
  : A lot of noice from the street and is difficult to sleep. Curtains must be fixed and the elevator doesn’t work . The owners offer a 10% discount as a compensation for the elevator issue.