Grand Beach Hotel Surfside

Very Poor
Traveller Type: family with young children
  : We waited for 2 hours to eat Didn’t have enough staff to serve both in restaurant, poolside or beach

Good
Traveller Type: review category business travellers
  : Some of the staff was friendly. No staff members introduced themselves or made themselves further available.
  : Cleanliness. The bathroom towels had brown stains all over them and the toilet had old pee on it when I arrived. Living room floor had rust all over it behind the couch. One of the window shades did not work and when I called the desk to fix it, they sent up an engineering staff member to fix it. When he arrived, he flat out told me he could not fix it and then left. I was confused. So we could not open some of the window shades which held a view of the ocean- which was the entire reason we paid for an ocean view. During the first night the air conditioning stopped cooling to its ability. I had the room set to 68 but it would not cool below 70. I continued to set it to 67, then 66, but it would not cool below 70. This made sleeping difficult for me and I was disappointed.After a long day of travel, we asked to change room ma when the blinds wouldn’t open but every time I called down to the desk, I was put on hold for at least 5 minutes. 3 hours later the front desk called us back to change rooms but we had already unpacked our bags and were ready to take a nap. We stayed in the room out of frustration. And why did the 8th floor hallway smell terrible?!