Extended Stay America Suites - Chicago - Lombard - Yorktown Center

Very Poor
Traveller Type: solo traveller
  : Nothing
  : I booked my room over a month ago. Got to the hotel, and they said they were SOLD OUT after I had called to say I was on the way. Staff was NO HELP AT ALL. As I was leaving, they were checking someone else in saying He was the last one that got a room BUT I RESERVED MY ROOM A MONTH EARLIER!!!

Good
Traveller Type: family with young children

Pleasant
Traveller Type: young couple
  : Great location , close to restaurants and stores.
  : My fiancé woke up with whelps on his side from being bitten by bed bugs. There was also a roach climbing up the wall and mice traps in 4 locations indicating that there was a possibility of a mouse being in the room.

Pleasant
Traveller Type: solo traveller

Good
Traveller Type: young couple

Poor
Traveller Type: solo traveller
  : Place seemed run down and depressing. Had a kitchen but no plates, glasses, silverware cookware so was basically unusable except for the fridge. Awful smell in the room that made me nauseousTgey offered to change my room but couldn’t handle being there any longer and left the next day. Actually stayed there 12 years ago during home renovation for 6 months, but really deteriorated since then.
  : See above.

Very Poor
Traveller Type: young couple
  : We never get to stay there. While we were on our way there, they called and told us no rooms are available they are fully booked. I booked a week ago and they gave my room to someone else.
  : So unprofessional. Calling us few hours before we check in to tell us they don’t have room for us . Giving us no reason just saying they are sorry they are full. I booked in advance so how can they gave my room to someone else. Can you imagine the panic I went through while driving to chicago had stop and search for another hotel. Thankfully we found one had to pay extra $50.

Very Good
Traveller Type: family with young children
  : Location was in a nice area, not too far from the amenities and highway. I do want to acknowledge a staff member, Ivy, who helped and saved our stay from turning in to a disaster. I had made a reservation from Booking.com and normally I have never had an issues booking through them. I had booked a suite as it was going to be for 5 people however when I checked in I was given a small room with only 1 double bed. I was informed that is what was booked through Booking.com and I even showed the staff that is not what I booked. I had a confirmation for a suite room. I tried to explain how could one small room with only 1 bed going to accommodate 5 people. I was initially advised to speak with Booking.com to resolve this issue which as taking too long as I was on hold with booking.com. However, Ivy was really nice and helpful and she was able to offer us another room that could accommodate 3 people. So we ended up with two rooms. So we really appreciated that.
  : Rooms could have been a bit more updated but for the price they were comfortable for sure Breakfast to go was extremely limited. They only had a on the go grab bars to eat and muffins

Wonderful
Traveller Type: young couple
  : We did not eat breakfast there. The hotel was close to my mother's assisted living facility. Location was great.
  : Breakfast was not conducive to gluten and dairy free diets.

Very Poor
Traveller Type: family with young children
  : Close to event center
  : Many broke items left in room such as pull out couch was nasty and broke and couldn't sit on couch at all. Faucet in sink was broke as well. Smelled like nasty old people. Very disappointed