Acapulco's Hangover

Poor
Traveller Type: Traveling as Couple
  : The view is amazing!! Especially at night! The bed is very comfy, and there are appliances to cook with. It's secluded enough to feel like nature but close enough to a city that you don't feel you're completely removed.
  : Simple things: - Awful Customer service and maintenance response.- The Fridge takes 24 Hours to cool food. - There is apparently the internet but it's super spotty and never works. - Bugs, of all types. - Snakes in the water (a lot of them) It- Not a great swimming spot, we got nibbled on a few times and the kids got dinged by several rocks. - Musty smell Longer review! The worst thing about this place is the customer service by the property owner. Vacas is just trying to do their best. The owners clearly skirt stating any problems, they don't mention you have to be 25, anything about the fridge, or their "booklet" of rules or 10:00 check out. These are all things you learn once you are here. The owners knew there were problems with the internet, and other issues because we messaged them about this. They responded with "you have internet." if we did we wouldn't have been messaging. When the "property manager" came he was unbelievably rude, came announced, and demanded his way in. Remind you this was over the internet that hadn't been working for 1/2 the stay. After he spoke down to our kids about how their play area was "trashed" we asked him to leave which he didn't, and continued to insult what appeared to be a need for a perfect vacation play area for children. When we called Vacasa they offered $30 off for no internet but this does nothing for the 100 dollars of lost food, and then the need to go out to eat which was also almost $120. I'm unsure of why Vacasa or Property is fixated on the internet. We told them it was fine it was the other issues that were more. But if you're going to focus on something fix it. Instead it's clear they only respond between 8-5 for any problem and even after this terrible encounter with this employee they thought about doing nothing about any of these issues. In staying here just keep all these things in mind.

Wonderful
Traveller Type: Family with Young Children
  : Property was amazing for us. Although it is directly beside public boat landing, The Hangover is still separated. Definitely will be returning.
  : Bugs but nothing you can do about those since it is on the water.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : It was quite and peaceful. The lake was beautiful.
  : Nothing