Best Western Plus Northwind Inn & Suites

Wonderful
Traveller Type: family with young children
  : Comfortable bed, great breakfast
  : Lady at the reception was grumpy

Wonderful
Traveller Type: young couple

Good
Traveller Type: review category business travellers
  : It was near grocery, coffee, shopping & a gym.
  : There is one entrance and one exit. Trying to get into this hotel you have to make U turns at stop lights and redirect yourself depending on the direct you are coming from. The GM and I went rounds on the company booking my stay, but because I didn’t have a credit card authorization I had to use my own. I called my company to send over a CC Authirization and the GM personally had it sent over to get email. At the check out, The Audit told me the GM was not in, they were still waiting. I showed the audit my company’s email from the same day checking in, it was sent to the GM. The audit said she’d reach out to me and work with the GM to get it taken care of. Never received a call and my personal card was still charged. I STILL never got my request to have my company card charged until today. After numerous attempts to correct this, over a week went by and during that week not only was my card charged but so was the company card, BEFORE I called to tell them they charged both cards. The GM tried upgrading my room stay which I understand is courtesy for miss haps but the rounds I had to go with this GM is just poor professionalism.

Wonderful
Traveller Type: young couple