Montezuma Condominiums

Poor
Traveller Type: Traveling as Couple
  : Good large property and very comfortable. Good location.
  : This property was managed by an agency that let us and the home owner down. Not only do you need a key code for entry, but also to lock the property. When the key code no longer worked and we couldn't lock the property, despite contacting the agency several times, no one came to sort out the issue - the agency was prepared to allow the property to be unlocked with ours and the homeowner's possessions at risk. It was the customer service that let us down and left a poor taste.

Wonderful
Traveller Type: Business Traveler
  : Amazing accommodation. Very spacious, well located if you have to attend a conference at the conference center. Very clean and comfy. Kitchen ok equipped.
  : Couldn't lock the unit when i followed the instructions they sent me. You can call them (American Nr.= difficult for interantional travelers) but they repeat the instructions they sent like you are stupid. I told them i had tried exactly what they said several times and the door doesn't lock. In the end they figured out that this apartment door worked differently. They never send somebody over in person. it's all phone help or online help. Also, the keycard for the pool didn't work. it took several attempts to get somebody to help and the card that worked was dropped at the door the next day. If everything works, it's perfect if you have issues it's very annoying to get help.

Pleasant
Traveller Type: Traveling as Couple
  : Easy access with door code
  : No fitness centre, despite being advertised. No access to pool house, despite telling hosts. No bath plug, despite telling hosts.