InTown Suites Extended Stay Houston/Stuebner Airline Rd

Very Poor
Traveller Type: Business Traveler
  : Quite.
  : Roaches, AC broken.

Very Poor
Traveller Type: review category business travellers
  : Quite.
  : Roaches, AC broken.

Very Poor
Traveller Type: solo traveller
  : N/A
  : I made a reservation to stay at this location on March 2, 2024. I noticed that there check in time was between 11a-6p. My flight was delayed and I didn’t get to Houston until 5p and still needed to grab my checked bag and grab an Uber before 6p. I called the hotel and spoke with a guy that said his name was Emmanuel and stated he was the supervisor. I was told my reservation was canceled due to no one checking out of the hotel. I asked if there was anything they could do because I flew out to Houston and was expected to have a place to stay. He told me there wasn’t. I asked if I could get a confirmation email stating they canceled my reservation and was given the run around stating that it was canceled. I waited a few days and called back asking for a confirmation again that it was canceled because the payment was not returned to my account. I was told “you can pick it up at 4:30p in person.” I told him I wasn’t paying for an Uber to get a receipt that can be emailed to me. He ended up hanging up on me and when I tried to call back no one would pick up the phone and the voicemail box was full so I couldn’t leave a message. Unfortunately I would not recommend working with this hotel. Please save yourself the trouble after reading what I went through.

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Nothing

Very Poor
Traveller Type: family with young children
  : The room was booked and confirmed already. Upon arrival there was not one employee at the lobby. I had to wait along with other clients. Once the employee shows up I was informed that I could not have the room due to no one checking out. Now I was short money also a room and the whole process was just inconvenient due to Houston getting hit by hurricane Beyrl and having a state disaster due to it. I DEMAND A REFUND.

Very Poor
Traveller Type: solo traveller
  : Cheap. That’s all.
  : Poorly decked out. Bug problems.

Very Poor
Traveller Type: young couple
  : Roach infestation, not clean, bad smell outside

Fair
Traveller Type: solo traveller
  : They had roaches and didn’t care .

Very Poor
Traveller Type: Solo Traveler
  : N/A
  : I made a reservation to stay at this location on March 2, 2024. I noticed that there check in time was between 11a-6p. My flight was delayed and I didnt get to Houston until 5p and still needed to grab my checked bag and grab an Uber before 6p. I called the hotel and spoke with a guy that said his name was Emmanuel and stated he was the supervisor. I was told my reservation was canceled due to no one checking out of the hotel. I asked if there was anything they could do because I flew out to Houston and was expected to have a place to stay. He told me there wasnt. I asked if I could get a confirmation email stating they canceled my reservation and was given the run around stating that it was canceled. I waited a few days and called back asking for a confirmation again that it was canceled because the payment was not returned to my account. I was told you can pick it up at 4:30p in person. I told him I wasnt paying for an Uber to get a receipt that can be emailed to me. He ended up hanging up on me and when I tried to call back no one would pick up the phone and the voicemail box was full so I couldnt leave a message. Unfortunately I would not recommend working with this hotel. Please save yourself the trouble after reading what I went through.