Airport Inn Motel Richmond

Good
Traveller Type: young couple
  : location ok for us
  : it was ok

Very Good
Traveller Type: young couple
  : Easy location for return to freeway
  : maybe coffee available in office

Good
Traveller Type: family with young children
  : The motel was clean, well-maintained, and located in a safe, pleasant area.The room was equipped with a microwave, mini-fridge, large screen TV, and DVD player.There was a desk for writing, and a table with 2 chairs.The beds were comfortable, not too hard and not too soft.Great price point for a safe and clean place to lay your head at night.
  : Upon check-in, we were given a smoking room instead of the non-smoking room that we reserved. This was corrected quickly when we reported back to the check-in desk.We were only given 2 towels for 4 people staying 3 nights, which I find rather unacceptable. The dirty towels were not replaced, and we had to request them. Similarly, we only received one single-use shampoo packet (the tear-open kind) which was also not replenished during room service. We had to request this also.3 out of 4 of the pillows were comfortable, but the 4th was absurdly overstuffed to the point of being unusable. The staff refused to give us an extra pillow when requested, so I had to roll up a jacket as a pillow instead.There is only 1 roll of toilet paper and no tissues, so my husband kept stealing the roll to blow his nose, leaving us stranded in the bathroom without TP.As expected, I can confirm there is no breakfast.Despite these drawbacks, I would probably stay here again because the next-most-affordable hotels, based on the reviews, don't seem to be an improvement. If it had not been for the uncomfortable pillow and only receiving 2 towels, this would have been a 9-10 stay.