Comfort Inn Gallup I-40 Exit 20

Poor
Traveller Type: review category business travellers
  : Taking away the breakfast way to early
  : Breakfast should end at 11

Good
Traveller Type: family with young children
  : It was under remodel but did not affect my stay

Wonderful
Traveller Type: review category business travellers

Fair
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : The breakfast here and the location were quite good being convenient to areas that I needed to visit.
  : This facility is in a SEVERE state of disrepair even to the point of being a physical hazard. Some of the floor tiles in the bathroom were broken leaving jagged edges to walk on with bare feet, this is hazardous. There were no bolt covers on the toilet, some of the cover plates on various electrical outlets in the hallway were missing. The thermostat on the A/C didn't work so it was either on or turned off. The entry door was very difficult to open requiring a tremendous amount of effort to do so. The indoor swimming pool which was closed was a complete wreck and apparently had been for an extended amount of time. There is a $50 refundable property deposit which staff seemingly did not know how to refund at checkout. The person working the reception/checkout counter told me that she couldn't give me a receipt for the stay because the reservation had been booked thru a third party and that they would call me about the deposit, I'm still waiting.

Very Good
Traveller Type: review category business travellers
  : Good deal
  : Good deal

Very Poor
Traveller Type: family with young children
  : I got all my suitcases stolen !!! I’m not happy at all and I had to pay $50 for booking third party!!! I could use that $50 put back on my card as I’m on vacation miles away from home having to go buy clothes and other goods to replace the stolen ones!!!!
  : Everything

Disappointing
Traveller Type: young couple
  : Nothing
  : It’s outdated and pool closed under Renovation so it should be mentioned when you’re booking it

Very Poor
Traveller Type: family with young children
  : Property was under construction. If I’d known this I would have never booked this hotel. Hotel charged an additional $50 because I booked through you guys. That made me very upset this hotel was not worth what I paid.
  : My bathroom wasn’t very clean. Hairs on the sink from previous guest. Check in lady was rude.

Good
Traveller Type: solo traveller
  : The motel had no record of my reservation, despite the fact that I had all the confirmation information sent to me by email.