InTown Suites Extended Stay Chicago IL - Elk Grove O'Hare

Pleasant
Traveller Type: young couple

Fair
Traveller Type: young couple

Good
Traveller Type: solo traveller

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Two men entered my room while I was napping. The door was locked but the latch was not flipped. This was not an accident as it happened to other guests at the property. I went to my car shortly after this incident and was locked out, when on when I came back to the room. I went to the office for assistance and it was locked. I called the number and when I told the situation I was instructed to “calm down” before the manager hung up on me. When I went back to the office he was at the door and ran away from me up a staircase. I ultimately had to call the police to get back into the room and get my possessions, and left with no refund. I spoke with an agent who was understanding, but I was supposed to get follow support from booking which never occurred. I am still waiting for a call, and would appreciate some sort of partial refund or credits because I had to book a different hotel.

Very Poor
Traveller Type:
  : Nothing
  : The people who walked into my room. And I wasnt the only guest this happened to. The unfriendly and unavailable staff. The fact I had to call the cops to get back into my room. The fact that a drunken hotel guest tried to get me out of meeting the cops.