Holiday Inn Express Hotel & Suites Elgin an IHG Hotel

Poor
Traveller Type: young couple
  : The first night was good (we stayed 2), check in great lady who checked me is was nice room pretty nice and breakfast was really good,
  : Weird location, parking wasn’t great, the second night we were out pretty late and came in around 3 am we asked for a late check out and was told but some guy at the desk “no problem” we then asked okay what time the guy said “whatever time you come down is fine” we said oh okay and went to the room and around 315-330 there was screaming and yelling in the halls and some guy was banging hard on doors telling people to “shut the F@$! Up” don’t know what all happened but that was uncalled for, then we wake up the next afternoon and getting ready to check out and another lady from the desk called and told us we needed to check out or pay for another night. I stated we asked for a late check out and the guy who we asked said “whatever time you come down” she then told me “no you’re wrong NO one would have told you that” i said “well a guy from last night DID tell us that.” She said i was wrong and regular check out is 11 late check out is 12. I told her “okay well if we would’ve known that we would’ve been out already” it was 1220 or so. She said check out or pay for another night.