Pocono Palace Resort

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The room was really nice and clean
  : We had plans to use the on-site amenities while we waited for our room and during our stay( we made ourselves a schedule in advance), but either things on site were broken (almost everything in the game room) or there was no staff to provide equipment. This was meant to be a really nice vacation for my husband and I to unwind. Our plan was to stay until 5pm the day we left, but we ended up feeding the fish and leaving at checkout because there was nothing to do on site. Just because the site is closing, which I did not know when I booked back in February, doesn't mean staff had to give up on the experience for couples. While the breakfast buffet was nice, dinner was not edible. i dont know why they asked for the occasion, my husbands birthday, when they dont do anything special for occasions. The spa was closed, so we had to look elsewhere to get massages. For the price I paid for this resort, I could have stayed at another location and would have been able to fully enjoy the experience. The room was the best part, but there were things we couldn't use, such as the jacuzzi jets, which made the place smell really bad and the fireplace which made the entire suite really smokey. I am apprehensive about booking at the other locations because of how much they gave up on this one. There is so much great potential in this resort but an obvious lack of care for their guests' experience.

Good
Traveller Type: young couple
  : Very relaxing. Great room and privacy. Decent food
  : There. Were a few recreational activities that we wanted to do like the spa, canoing and other water activities that were advertised but not available. The heater in our bedroom did not work. We called maintenance but they never came to fix it! That was a bit annoying. Some staff were a little rude.

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: Family with Young Children
  : Rooms were filthy and smelled of mold, grass & lawn was a mess! Extremely run down

Poor
Traveller Type: young couple
  : The only good thing about this place is its stuff.
  : We got a room not what we requested. We requested a room with a lake view instead we got a room in the corner of a shed-like building. The room was small, old, dusty, with dirty carpet. The bathroom was old, and not cleaned well with spiders. Not what you see in the pictures. I would think twice before spending 800 for this. This place is overpriced for the rooms they offer. Go to a normal hotel and you will spend less and will be happy.

Disappointing
Traveller Type: young couple
  : Where it was
  : The room

Disappointing
Traveller Type: young couple
  : The food was good
  : This resort is closing in a few weeks. I should have been told that by you people. The amenities are gone,the only thing nice about this place was the staff who by the way are going to lose their jobs. The price I paid was not worth it. I should be refunded at least half of what it cost

Good
Traveller Type: young couple
  : The food was good
  : Decor very old and dated. Very dark, fake leather sofa. Not pretty

Very Good
Traveller Type: young couple