Valley View: Forest Edge 189

Very Poor
Traveller Type: Business Traveler
  : I did not like anything about this rental. It was dirty when we arrived, uncleaned from the previous guests' stay. I submitted multiple complaints through Vacasa. I tried but was unable to get in contact with anyone outside of Vacasa regarding this issue. I still have not been contacted and it has been over a month now. I have received not even a refund on the cleaning fee, which is outrageous considering IT WAS NOT CLEANED BEFORE WE ARRIVED AND I WAS CHARGED A SUBSTANTIAL CLEANING FEE WHICH HAS NOT BEEN REIMBURSED DESPITE REQUESTING THIS SEVERAL TIMES
  : It was not cleaned before we got there. It was infested with roaches and other bugs. I complained and was ignored, and continue to be ignored. No one ever contacted me by phone or email about this issue when I submitted complaints, and still have yet to do so. I was just sent a bunch of texts from anonymous vacasa workers promising me things that never happened, like "the local team" reaching out to me.