Hampton Inn & Suites Deptford Nj

Disappointing
Traveller Type: young couple
  : The staff was really nice. Breakfast was great. The rest of the hotel was clean. Pool hours are longer than most.
  : The shower was dirty, I had to clean it before use. There was a dirty used towel in the bathroom at check in. There was a white substance under the phone, on the bedside table. The duvet had a stain across it. It seemed as if someone had already used our room before we checked in

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : This was good location for our pickleball tournament. Clean room and common areas especially with Covid-19 restrictions being lifted indoors this location made the effort to keep areas clean and hand sanitizers close by. Staff friendly and helpful.
  : could have had more breakfast choices. Scrambled eggs were salty both mornings and would have liked more yogurt choices. I did like the variety of fresh fruit.

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : Staff helped with each request. Great beds.
  : Noise from highway, hallways had terrible odor, lack of housekeeping,

Fair
Traveller Type: family with young children
  : Color scheme was nice.
  : Not very clean. Staff did not wear masks. Loud.

Fair
Traveller Type: family with young children
  : The location was convenient to downtown Philadelphia, local shopping and good restaurants.
  : COVID protocols, especially regarding the wearing of masks, were inconsistent. None of the staff wore masks, and it appeared to be optional for guests, but all of the signage indicated otherwise. My family was fine with the option but there was no clarity about it. To make matters worse, what was very clear was that any issues were handled under the cover of "short-staffing due to COVID". So it's too much of a concern to keep regular housekeeping and maintenance schedules, but not to walk around or be consistent? The staff was friendly but ineffectual. But these are matters of comfort and convenience and can actually be easily forgiven. My biggest problem is that the rates charged by this hotel are not comparable (i.e., more expensive) to similarly or even better rated chains in the area and was definitely not worth the rate. The outside of the hotel is very nice and appears new, but the inside is not as up to date. The room layout is uncomfortable, the rooms are not large. There isn't consistency between rooms either--some rooms are more up to date, with smart TVs, while others aren't and don't have those amenities, but that's not specified.

Good
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers
  : nothing horrible stay
  : it was dirty and not well kept

Good
Traveller Type: family with young children