Chelan Resort Suites 2

Good
Traveller Type: Family with Young Children
  : the location was great and layout of condos was really nice.
  : My biggest complaint is that we discovered one of the kitchen sinks was leaking. The problem was never fixed, the maintenance man did not return to fix the problem as promised and we were never compensated. We were not able to use the kitchen sink during the stay. Communication and service were awful.

Wonderful
Traveller Type:
  : the property was clean, with a large kitchen with good utility, 2 bedroom with nice and comfortable beds,a huge balcony with gas grill, nice view, nice neighborhood.
  : living room TV with no Wi-Fi connection, poor Wi-Fi signal

Very Good
Traveller Type:
  : Elevator did not work at times. Not fun going to the 3rd floor.:(

Disappointing
Traveller Type: Traveling as Couple
  : Location was great and the AC worked beautifully! It was over 100 degrees when we stayed. The lights and fireside table on the balcony were a nice touch.
  : The place was run-down and needed updates. The couch had stains all over it, the master bed (frame) was sqeaky and noisy whenever you moved, towel racks were broken, lights were on weird dimmers and took a bit to get them to work. The dishwasher door wouldn't close (it's required that you run it when you check out). Blinds/ curtains were missing.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Traveling as Couple
  : the beds were comfortable and the towels were nice
  : Outdoor area (needs cleaning and the farm tubs are ugly) , no controller for the TV , master bedroom had an ugly bedspread for a curtain, throw all the dishes and pots and pans in the garbage, could not park in the parking area because our code did not work

Very Poor
Traveller Type: Family with Young Children
  : Only good thing was the kitchen and space in room.
  : the cable tv didnt work, was told there was a grill on balcony n that was not true. Cable TV also did not work, door didnt work so was locked for 5-10 minutes every time i left the room. Kitchen vent doesnt vent to the outside so smell stayed. Curtains were purdy beat up. Washer knob was broken. Not a very clean suite when we arrived. Lots of little trash everywhere.

Disappointing
Traveller Type: Traveling as Couple
  : Location
  : To whom it may concern, I would like to provide a summary of the mishaps and the condition of our condo, upon arrival and throughout the stay. I would also hope that the following details will aid in making your business as successful as possible. We chose to spend our money with you to our chagrin. There is a leak under the sink on the left side. A bowl had been placed to catch the water, but the water flooded the under the sink and covered the electrical outlets, caused a huge safety hazard and quite a mess. The bowl was clearly placed with intention and without follow-through. We spent the evening cleaning the floor and securing the electrical outlets. The surfaces haven't been dusted or cleaned in months. The surface above the refrigerator and on the kitchen counters are sticky and the space behind the toaster had a dead fly surrounded by crumbs. The mantel surface and the bookcase are laced with dust. The control knob on the dryer was missing and a pair of needle nose pliers were in place to control the dryer. Such a safety issue. The dryer was full of damp towels that had not been tended to. The blankets and bedspread in the master bedroom were full of sand. We didn't sleep under the covers as we weren't comfortable with the cleanliness of the sheets. Fortunately, we brought our own pillows. The small wares; cups, and glasses are dismal and not enough to accommodate the occupancy of the reservation as described. The patio furniture needs attention as does the cleanliness of the outdoor space. There are 5 burnt-out light bulbs, 3 missing window shades, and a blanket tied with plastic garbage bags hanging in the master bedroom. While I can appreciate your rules and the requirements of the guest's behavior, I am disappointed that the same level of respect and quality is not returned. The condition of this space is by no means the quality that is presented and advertised and I would not recommend these accommodations.

Very Good
Traveller Type: Business Traveler