Holiday Inn Charlotte Center City an IHG Hotel

Very Good
Traveller Type: young couple
  : We were going to an event at the Spectrum Center. The location was exceptional. Our room was quiet, despite the fact that it was St. Patrick's Day and the partying college students at the bar across the street We will definitely be back when going to another event at the Spectrum Center

Disappointing
Traveller Type: young couple
  : The beds were comfortable, the room was quiet and the barman was very efficient.
  : From start to finish, this was catastrophic. When we tried to check in, there was a systems failure which prevented the staff from allowing us into the room and then, when we got into the room, there was no internet. The hotel had no backup system to allow guests into their room - an old-fashioned paper system, for example. Then, when we returned to the hotel late in the evening, we were locked out of our room - a hangover from the system failure, we were told. Then - breakfast. We ordered and then waited an age for the food to appear. It then sat on the pass while staff buzzed to and fro, so the food was cold when we got it. Then the food was not as ordered when we got it, so it had to go back to the kitchen. The final insult was that the restaurant staff were unaware of the hotel billing system and tried to charge us extra for breakfast when we were on a B&B tariff. This is supposed to be a 4-star hotel charging over $300 per night. I have been better treated at a basic B&B.

Good
Traveller Type: young couple
  : The proximity to the Spectrum Center
  : The parking garage‼️‼️‼️‼️

Very Good
Traveller Type: family with young children
  : I like that it was walking distance to everything
  : Didn't like my son couldn't connect his game to the television

Very Good
Traveller Type: family with young children
  : Very friendly staff

Poor
Traveller Type: group

Wonderful
Traveller Type: young couple
  : Location was fantastic - heart of the city and within walking distance to everything we needed. The staff was incredibly friendly and the room was great for our 1-night stay.

Very Good
Traveller Type: solo traveller
  : It was relatively walking distance to everything I needed during the stay (food and park)
  : The garage elevator went out

Very Good
Traveller Type: young couple

Good
Traveller Type: family with young children
  : The location was great. Good parking on site.
  : The toilet in our room didn't flush. We had to take the back off and pull the lever up.