Quality Inn Centralia

Disappointing
Traveller Type: family with young children
  : I liked the staff and breakfast options.
  : The booking.com and their official website said they had pool and jacuzzi but neither of them were available. We were disappointed bc they were the reason to book this place. I requested some refund but they said they can’t do anything.

Disappointing
Traveller Type: Family with Young Children
  : I liked the staff and breakfast options.
  : The booking.com and their official website said they had pool and jacuzzi but neither of them were available. We were disappointed bc they were the reason to book this place. I requested some refund but they said they cant do anything.

Disappointing
Traveller Type: Traveling as Couple
  : Everything worked, towels and soap were adaquate
  : Paper thin walls where tv and voices from other room could be heard easily.

Disappointing
Traveller Type: young couple
  : Everything worked, towels and soap were adaquate
  : Paper thin walls where tv and voices from other room could be heard easily.

Disappointing
Traveller Type: Business Traveler
  : This property seems to house homeless, they stink, up all night, in and out.
  : Everything

Disappointing
Traveller Type: review category business travellers
  : This property seems to house homeless, they stink, up all night, in and out.
  : Everything

Fair
Traveller Type: Family with Teens

Fair
Traveller Type: Traveling as Couple
  : Breakfast was plenty. We ate the eggs, yogurt and took some oatmeal on the road with us. There were plenty of options. I would have loved to see some fresh fruit (bananas or oranges). Only complaint was the very weak coffee. Our bed was comfortable and sheets were clean with no pet hair. That is a good thing. I've stayed in pet friendly hotels before and the sheets were covered with pet hair...gross. I was pleasently surprised that I got a good nights sleep as I don't usually sleep well in hotels.
  : Weak coffee, Strong chemical/cleaning product smell in our room and an slight pet oder. The furniture in our room was very shabby and looked very worn. Every outlet/plug was so loose that our phone chargers wouldn't stay in the outlets and kept falling out. The bathroom fan/light fixture had the protective cover broken and I could see up into the crawl space above the lighting while I was taking a shower. The showerhead was old and it felt like I was taking a shower in a sprinkler. There wasn't much water pressure either. When we arrived, there were rolling laundry bins in the lobby behind the check in desk piled high with sheets, and kitchen appliances (perhaps a stove) was sitting in the main hallway, I also took notice that the jacuzzi room is being used for storage. You should probably mention that it's non-operational on your website. I couldn't tell if the hotel is being prepared for renovations but they should have the windows to the zacuzzi room covered up. You can look right in and see all the junk/ (old patio furniture, boxes, etc) piled up and doesn't make for a good first impression.

Fair
Traveller Type: young couple
  : Breakfast was plenty. We ate the eggs, yogurt and took some oatmeal on the road with us. There were plenty of options. I would have loved to see some fresh fruit (bananas or oranges). Only complaint was the very weak coffee. Our bed was comfortable and sheets were clean with no pet hair. That is a good thing. I've stayed in pet friendly hotels before and the sheets were covered with pet hair...gross. I was pleasently surprised that I got a good nights sleep as I don't usually sleep well in hotels.
  : Weak coffee, Strong chemical/cleaning product smell in our room and an slight pet oder. The furniture in our room was very shabby and looked very worn. Every outlet/plug was so loose that our phone chargers wouldn't stay in the outlets and kept falling out. The bathroom fan/light fixture had the protective cover broken and I could see up into the crawl space above the lighting while I was taking a shower. The showerhead was old and it felt like I was taking a shower in a sprinkler. There wasn't much water pressure either. When we arrived, there were rolling laundry bins in the lobby behind the check in desk piled high with sheets, and kitchen appliances (perhaps a stove) was sitting in the main hallway, I also took notice that the jacuzzi room is being used for storage. You should probably mention that it's non-operational on your website. I couldn't tell if the hotel is being prepared for renovations but they should have the windows to the zacuzzi room covered up. You can look right in and see all the junk/ (old patio furniture, boxes, etc) piled up and doesn't make for a good first impression.

Very Poor
Traveller Type: Family with Young Children
  : location was right next to where I needed to be for a baseball tournament.
  : the floors in the room we SO GROSS. sticky and smelly. I didnt feel comfy walking around without shoes on the shower door was falling apart from water damage. the room could have been in the middle of road for as close as we were. there was literally NO BREAKFAST and the fruit loops that were there were stale. when we asked at 635 am when the food would be out, we found the one employee enjoying a cigarette and non apologetic.