Fairfield Inn & Suites by Marriott Camarillo

Very Good
Traveller Type: young couple
  : Property was very clean, comfortable and staff was very cordial
  : I payed for a hotel room with a tub but upon arriving at the hotel I was informed that there were no tubs available

Fair
Traveller Type: review category business travellers
  : The things that I liked:1. I was here for a wedding so the location was ideal for me because it was 5 minutes from the venue. Another positive is that the outlets, restaurants and stores like target were not too far. It was a 5 to 10 minute drive to quite a few places that had great food. For the 3 nights that we stayed, we had great food almost everyday, there was only one place that was less then good. 2. The maintenance and cleaning staff were all cheery and overly helpful. At one point I could not find my wallet and as I was looking my wife went outside and asked the cleaning staff if they saw it. One gentleman went the distance and helped her back track and even went so far as to go out to our car to check around the area to make sure nothing was missed. 3. The breakfast options were good, there was a lot of variety, unfortunately for us there were little league softball families staying so they did run out on fruits and the drink machine was broken.
  : So there were somethings that could have been better. 1. The first major problem that we experienced is that the shower had no hot water. It was a big issue for us because we were traveling with our 4 year old son who has autism. For those who know, set schedules are a must and we must follow it exactly as we do every day. So we had to get hot water from the sink in a cup, while trying to keep him from turning on the shower because he could not understand why the water was cold. Understandably it was late and the hotel when I called the front desk and not much could be done. I was told they were fully booked, and would not have maintenance until the next day. They also offered a discount (which I will follow up on later). The next morning it turns out that the handle that control the water temperature was broken and it had to be replaced. 2. The hotel had 3 floors, but one elevator that was maybe 8'x6', maybe 10' at most. So with a full booked hotel it was a struggle going up and down. Unfortunately stairs are at each end of the building so options to go up and down from the lobby were a bit limited.3. There was one staff member during breakfast the looked disgruntled and when asked about the machine that dispensed milk and juices, the only answer I got was a short it's broken and she walked away from me. The second instance is when my wife approached another staff member to ask if there were walnuts in the cereal because my son is allergic. He had to ask the female staff member where the cereal box was to check the ingredients, she cut him off without listening and told him the cereal is on the counter. This happened 3 times before she finally heard what his request was, and pointed him in the right direction. 4. After I left I called regarding the above mentioned discount. This is my first time having an issue and I don't know the procedure. However I was met with a bad attitude as if I did something wrong.

Very Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The rooms were pretty nice and clean
  : Breakfast