Phoenix Hotel Brooklyn Sunset Park

Very Poor
Traveller Type: family with young children
  : The property was disguising! I am disabled and the elevator was broken, apparently it has been out of order for months. I had to walk up the stairs to the third floor, the air was stagnant and smelled of stale cigarettes, weed, and cheep cologne. My son has asthma and had trouble breathing. The room looked nothing like the photos, looked like a complete other location. There was cheep, thin mattresses on top of a piece of plywood. The a c unit barely worked and the air coming from it smelled like mildew. The sheets and blankets and pillows were dirty and smelled. The bathroom was disgusting, my son wouldn’t even use it. There was black mold all over the shower curtain, the shower walls, and completely covered the shower head. We tried to clean it but it was impossible. After looking at the room we decided we couldn’t stay. I paid for 2 nights which included a deposit that totaled $460. After accessing the room we went to front desk and checked out. The staff member said to come back in the morning to speak to manager, but I live in pa and was now having to drive home from NY after midnight so he said to call the next morning, but assured me that we might have to pay for the first night but the second night and deposit would be reimbursed. I tried several times to call the hotel on Friday and Saturday but out over the 2 dozen times I called somehow I always seemed to miss the manager, I left my phone number but still have not heard back. This hotel made our trip impossible and wasted a lot of money and I had to drive to NY and back all on the same day because of it. I would not want my worst enemy to have to sleep at a place as bad as this one.
  : The dirt, smell, mold, broken walls, everything, all mentioned above

Disappointing
Traveller Type: young couple

Poor
Traveller Type: solo traveller
  : I like the large window i had
  : The rooms were funky. Smelled like feet and cigarettes. And the shower head fell off!!

Poor
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children
  : The mirror in the room
  : Everything . Beds were uncomfortable and sheets looked lije they came from jail. Plus the room was way too small. Elevator was out of order

Very Poor
Traveller Type: solo traveller
  : The sheets towels was stained and the appliances had a burnt smell and elevator didn’t work