Hyatt Place Boise/Towne Square

Poor
Traveller Type: family with young children
  : Asked for adjoining rooms, first rooms offered were at opposite ends of the hall. Come on! Ice maker on the 3rd floor doesn’t work. The staff for the restaurant take forever. Over 45 minutes to be told you’re out of mozzarella sticks, and there weren’t any other tables. We were the only table. Beyond frustrating

Good
Traveller Type: solo traveller
  : Location, size of rooms
  : Breakfast service is always hit or miss. If you don’t get there right when they set it out, everything is out of stock and the staff is no where to be seen. You have to ask front desk to have it restocked and wait. Kitchen staff is not friendly or even acknowledging of patrons. I was there 20 mins after service started and there was no eggs, yogurt, bread, waffle mix, syrup, hot water for tea or forks. Told front desk and waited 15 mins for restock.

Fair
Traveller Type: family with young children
  : The room was fairly clean and it was a good location
  : Your system didn't work and declined all of my credit cards cards (cards which worked (and have worked since) at Wendy's and a gas station immediately after your system declined them. And i went to the credit union the next morning and they looked and there was nothing wrong with my account or cards). The front desk girl was insistent it was a problem on my end and refused to call anyone else to help me. It was late at night, after a long day of a 6 hour detour because of the fires and she was going to turn my family away before reaching out to any of her superiors. Thankfully, my teenage daughter had brought her debit card and we were able to use that. But the front desk girl was ready to turn us away because she refused to consider that your system could be having issues.At breakfast, there weren't forks and bowls and the ketchip bottles were all empty (literally every table) and the teenage girl in the kitchen was standing there on her phone ignoring it all.

Fair
Traveller Type: young couple