Comfort Inn & Suites Nashville Near Tanger Outlets I-24 Antioch

Very Good
Traveller Type: family with young children
  : This hotel, was a good find for the value. Check in was friendly, and so was housekeeping. However, what made it a great find, was Ms. Sophie from the kitchen area. She was extremely helpful, very kind, and was more than willing to go the extra mile. Day 1, I woke right at 10A, but she allowed me to grab breakfast for the children and myself without rushing me, and did it with a smile, while giving me some tips and pointers on what to do in the area. Day 2, she was even more accomodating, and I did make it on time this go around. She had one of the best customer service attitudes I have seen in a very long time, and to shed light, I've worked in customer service management for well over 20 years. She is defintely a keeper, and she takes pride in her job, very personable. Ms. Sophie made our visit a great one just by her simple acts of kindness. She had no idea what type of day(s) I've been having, but she really made a difference in my visit. Thanks again Ms. Sophie for all you do! Keep up the fantastic work!
  : Eventhough Ms. Sophie was the greatest, there are some things this hotel can improve on. First, $100 for early check-in, really? I get it if it's early in the morning, but 1P and still charging $100, not for me. Secondly, the halls smelled of slight mildew, and so did my room, but my room was impeccably clean. I ran out and bought air freshner and carpet fresh, cleared my concerns. However, that shouldn't be the case, and last but not least, the COFFEE! Iknow it's free, and thank you for it, but maybe add some flavored creamers to help mask the taste, lol. I couldn"t believe, me, an avid coffee drinker, only had a few sips my entire weekend there.

Wonderful
Traveller Type: young couple