Extended Stay America Suites - Buffalo - Amherst

Good
Traveller Type: group
  : Wasn’t much of breakfast but the place was great for the money. Most of the help was nice and helpful. Toilet was operating properly and was dirty so that was bad bad but other than that it was fine . Pet friendly is great
  : Toilet could have worked properly and been clean, didn’t have change for washers or machines but not much toComplain about, I’d stay again

Very Poor
Traveller Type: group
  : Horrific. Trying to get full refund as there were bugs, (was bitten” it was filthy dirty, broken ac, broken window that allowed fumes from people smoking drugs outside the window cone into the room. No luck with regular d YET. Nothing available in the “full kitchen”. I mean Completely empty . No fishes no pans no coffee maker no uti self. NOTHING.Went to front desk and they said “ first come first serve “No breakfast available as was advertised. No coffee. The entire hotel was fifth. Sneaked so bad that had to hold nose while walking to the room .Toilet broke and could not get anyone at front desk after calling for 1 hour. Even tried to call as a new reservation and still no answer. Shower water faucet was broken. Handles from dresser broken and hanging off. This was the worst hotel stay I have ever had and they charged be over 300 per night. I have called their corporate to complain x3 and still no answer to my complaintI had to go stay in another hotel at $150 per night after toilet broke. So out alit of money for “ a gutter”I recommend that you remove this hotel from you app. I told corporate that they should go visit this location and they would be horrified
  : See above

Very Poor
Traveller Type: family with young children
  : nothing, only the hotel location I can say.
  : Many thing, as when we entered in the room there was very stinky smell and the carpet was waity and even we told this to receptionist they were not able to accept. Such a bad experience we got. In the name of breakfast they were provide only muffins and coffee. We spent almot $447 for 2 days, so for this much of money it's not worth. I would say the hotel rent should be between $80 to $90 per day max. My money was deducted 2 times and now frontdesk not even answring on that. Still waiting for their response on resolution.

Very Poor
Traveller Type: young couple
  : Nothing. This place was disgusting. As soon as you walk in the carpets are dirty, staff is confused. Hallways smelled like cigarettes and mildew. When we walked into our room it smelled like an ashtray the sheets were stinky as well.
  : The smell. The people. Dogs running around the hallways. We did not sleep her. We checked out after we got back from our function and found a new place to stay. This was horrible and I felt dirty when I left